Help & Support

General Information

General questions that help customers choose a service, make a booking and manage their information. se

What services does TMB provide?

TMB provides pre-travel consultations, travel vaccinations, Fit to Travel Medical Screening, Visa Medical Examinations, travel health advice, Post-Exposure Zika Screening, post-travel screening and follow-up, corporate and occupational health services, private blood tests and selected travel health products. We can also organise on-site clinics for larger groups. 

Travel Health Consultations & Vaccinations and Occupational Vaccinations are available at all TMB Base Clinics and partner clinics. We can also organise on-site clinics for larger groups. 

How can I make a booking?

Visit www.tmb.ie to explore our services and find your nearest clinic. Appointments at TMB Base Clinics can be booked directly through our online booking system. Online a person can review our services, check availability of appointments and then confirm the appointment slot by paying a deposit. For associate clinics across Ireland, complete the online appointment request form or contact the clinic directly to arrange your appointment. 

Is an online appointment request a confirmed booking? 

What makes TMB dNo. Submitting an appointment request does not confirm a booking. 

Requests for partner clinics, group bookings and on-site clinics are reviewed by our team. Once availability has been checked, we will contact you by phone to finalise and confirm the booking. 

This differs from the online booking system for TMB Base Clinics, where you can select an available appointment, pay the required deposit and secure your booking immediately. ifferent from other travel clinics?

How far in advance should I book?

For most travel appointments, book about 4 to 6 weeks before departure. Allow 6 to 8 weeks for remote, adventurous, long or multi-country trips where possible. 

Can TMB help if I am travelling soon? 

Yes. Contact TMB as soon as possible and the team will offer the best options available. Some vaccines need more than one dose or time to provide protection, so earlier is better. Even if time constraints mean that some vaccines cannot be given or completed before departure, a travel health consultation provides a wide range of preventive advice to help travellers understand and manage health risks throughout their journey. 

Do you accept walk-ins?

Walk-ins may be accommodated when space is available, but booking is recommended to reduce waiting and make sure the right clinical team is available. 

Do I have to meet a doctor before receiving vaccines? 

Yes, new travel vaccine patients need a consultation with a TMB doctor before vaccination. A return patient may book directly for a follow-up dose that has already been prescribed by a TMB doctor. 

Are deposits required?

A deposit is required for each booking to secure the appointment. This deposit is paid directly online. 

What happens to my deposit if I cancel? 

If you cancel your appointment less than 24 hours before the scheduled time, or do not attend your appointment, the deposit will become non-refundable. 

The refund will be processed automatically and may take approximately 5–10 business days to reach your account. 

If you wish to make a new booking, a new deposit will be required to secure the appointment. 

How much do TMB services cost? 

The cost depends on which service is being provided whether it is requires a doctor consultation, vaccines, blood tests or health checks. Check the current price information on this LINK; the team will explain charges before you proceed. 

Are discounts or group rates available? 

Discounted rates are available to third-level students, who must present a valid student ID at the point of sale. Discounts cannot be applied retrospectively. Group rates may also be available; please confirm the current terms when booking. 

Where are TMB clinics located? 

TMB base clinics include seven clinics across Dublin City and Country including Grafton Street, Dundrum, Blackrock. Then there is another base clinic located in Galway, and the group is supported by a wider associate clinic network in every major city across Ireland such as Cork, Wicklow, Limerick, Carlow, Kilkenny, Waterford and others. Visit tmb.ie/clinics for the current list, maps and contact details. 

What are the clinic opening hours? 

Opening hours vary by clinic. Most clinics operate Monday to Friday and some may offer evening appointments, so check the chosen clinic page or confirm the time when booking. 

What is an associate clinic? 

An associate clinic is a clinically independent local clinic within the TMB network. It helps extend access to specialist travel medicine services across Ireland. 

Can I attend a different TMB clinic for follow-up doses? 

Usually, yes. Once a vaccine has been prescribed by a TMB doctor, follow-up doses can generally be arranged at another TMB clinic, subject to availability. 

What is myTMB? 

myTMB is the secure patient portal used to access your TMB travel health history, vaccination information, receipts, invocies and available laboratory results. The portal is designed to securely protect your personal and medical information while allowing you to access your records when needed. 

How do I access my records or test results? 

Sign in to myTMB using the activation link provided by TMB. If you cannot access the portal, contact your clinic and they will send another activation email; medical results should be reviewed with a member of the clinical team. 

Can someone manage my booking or records for me? 

For TMB Base Clinics in Dublin or Galway, a parent or family member can link profiles to manage bookings and complete medical intake forms. Patients aged 16 or over may need to provide consent. 

How does TMB protect my personal information? 

TMB verifies identity before changing details or providing access to records. Personal health information is handled privately and is not discussed through public reviews or social media. 

How can I give feedback or make a complaint? 

If you have a concern or wish to make a complaint, contact the clinic directly or email pbzcynvagf%40gzo.vr. Please share personal or medical information privately so we can investigate securely. To leave general feedback, scan the Google Reviews QR code available at reception in our TMB Base Clinics. 

Travel Health and Vaccines

Service-page questions about consultations, vaccinations, certificates, malaria prevention and post-travel care. 

When should I book travel vaccinations before my trip? 

Book about 4 to 6 weeks before travel where possible. For remote, adventurous, long or multi-country journeys, allow 6 to 8 weeks. 

What happens during a travel health consultation? 

A doctor reviews your itinerary, trip duration, medical history, medicines, allergies and previous vaccinations, then recommends a personalised travel health plan. 

Can I receive vaccines at the same appointment as my consultation? 

Usually, yes. Vaccines prescribed during the consultation can normally be given afterwards if they are clinically appropriate and available. 

How long should I allow for a travel health appointment? 

Allow at least 20 minutes for one person’s initial consultation, with more time for additional travellers or complex itineraries. Arrive about 10 minutes early to complete any forms. 

What should I bring to my travel health appointment? 

Bring your full itinerary, travel dates, trip duration, previous vaccination records or Yellow Book, and a list of medicines, allergies and relevant medical conditions. 

What vaccines do I need for my destination?6. What vaccines do I need for my destination? 

Recommendations depend on your destination, activities, length of stay, age, health and vaccination history. A TMB doctor will assess these factors during your consultation. 

Can TMB recommend vaccines by phone or email? 

Individual vaccine advice is not given by receptionists over the phone or email. A clinical consultation is needed with a member of the medical teambecause recommendations and prescriptions depend on your personal health and itinerary. Also, in Ireland, any prescribed vaccines or medicines must be given by an authorized medical professional. 

Can I use the destination pages instead of a consultation? 

No. The destination pages on tmb.ie provide useful but general guidance, but they do not replace an individual medical assessment or prescription. 

Do I need vaccines for every international trip? 

Not always. Requirements and recommendations vary by destination, activities, season, duration and your existing protection, so each trip should be reviewed on its own facts. 

Can I receive several vaccines at one visit?

Often, yes. Several vaccines can commonly be given during one visit, but the clinician will decide the safest and most effective schedule for you. 

Can TMB administer a vaccine prescribed by my GP? 

Often, yes. Several vaccines No. Vaccines administered by TMB must be prescribed by a TMB doctor following a TMB consultation. 

No. Vaccines administered by TMB must be prescribed by a TMB doctor following an appropriate TMB consultation.  commonly be given during one visit, but the clinician will decide the safest and most effective schedule for you. 

Patient safety is our priority, and our vaccination process follows established TMB clinical protocols and standards. Our specialist doctors assess each patient and provide appropriate vaccination recommendations based on their individual needs. 

Vaccines are then administered by our trained nursing team in accordance with the doctor’s recommendations and TMB clinical protocols. All vaccines used by TMB are obtained through approved and traceable supply channels. 

Can I book vaccines without paying for a consultation? 

A new consultation is required for each new trip, as travel health recommendations may vary depending on your destination, itinerary and individual circumstances. Medical guidance and travel health recommendations can also change over time. 

A TMB doctor will therefore need to review your travel plans and relevant medical information to ensure that the appropriate advice, care and prescriptions are provided for each trip. 

The exception is a follow-up appointment where, during a recent consultation, a TMB doctor has already prescribed a course of vaccinations with additional doses scheduled for a later date. In this case, a new consultation may not be required. Please contact our administration team to arrange the appropriate follow-up appointment. 

Do return patients need another doctor appointment? 

Not for a scheduled follow-up dose that is already prescribed on your TMB record. A new trip, changed itinerary, or unprescribed vaccine may require another consultation. 

Can I receive my next dose at another TMB clinic? 

Usually, yes. TMB clinics can arrange follow-up doses from an existing TMB prescription, subject to appointment and vaccine availability. 

Can a family or group book together? 

Yes. TMB can coordinate family and group appointments. Book early and have each travellers name, date of birth, destination, duration and contact details ready. 

Does each family or group member need an individual assessment? 

Yes. Even when travelling together, each person has an individual medical history, vaccination record and consent process. 

Can children receive travel vaccines? 

Yes. TMB regularly sees children and bases recommendations on age, weight, destination, duration and planned activities. 

Does a child need a parent or guardian at the appointment? 

Yes. A patient under 16 must be accompanied by a parent or legal guardian who can provide consent. 

Can I receive travel vaccines if I am pregnant or planning pregnancy? 

Possibly, but the risks and benefits must be assessed individually. Tell the booking team and doctor if you are pregnant, may be pregnant or are planning pregnancy, especially where Zika or live vaccines may be relevant. 

Can I be vaccinated if I take medication, have a medical condition or feel unwell? 

Often, yes, but a doctor must assess your individual circumstances. Bring an up-to-date medication list and explain any illness or change in health before vaccination. 

What if I have allergies, including an egg allergy? 

Tell the doctor before vaccination. An allergy may affect the vaccine choice, administration plan or observation time, but it does not automatically rule out every vaccine. 

What if I am nervous about needles or have fainted before? 

Please let our clinical team know before your vaccination if you have any concerns, feel unwell, or have previously felt faint or unwell during vaccinations or medical procedures. 

Vaccines can be administered while you are safely seated or lying down, where appropriate. Our clinical team can also allow additional time for your appointment and provide observation following vaccination if required. 

Unless you have been specifically advised to fast, we recommend eating normally and staying well hydrated before your appointment to help you feel comfortable throughout your visit. 

If you are also attending for a blood test that requires fasting, such as certain tests included in a diabetic profile, please follow the fasting instructions provided by the clinical team instead. 

Will I need to remain in the clinic after vaccination? 

You may be asked to remain briefly so the team can make sure you feel well before leaving, particularly if you have a history of fainting or reactions. 

What side effects should I expect after a vaccine? 

The clinician will explain common expected effects and when to seek medical help. Contact the clinic for a non-urgent concern; seek urgent medical care for a severe or rapidly worsening reaction. 

What is a Yellow Book? 

The Yellow Book is the International Certificate of Vaccination or Prophylaxis. It records relevant travel vaccinations and should be kept safely with your important travel documents. 

Does TMB provide physical Yellow Fever vaccination certificates? 

Yes. When Yellow Fever vaccination is clinically appropriate, TMB records it in the official international vaccination certificate. 

Can TMB prescribe malaria prevention tablets? 

Yes, where clinically appropriate. The doctor will assess your individual needs and recommend suitable malaria tablets based on factors such as your destination, potential exposure, length of travel, age, weight, medical history and any other medications you are taking. 

Where malaria prevention medication is recommended, the doctor will provide an appropriate prescription. The prescription can then be taken to a pharmacy, where the prescribed medication can be purchased. 

Can the doctor prescribe other travel medicines?

The doctor may prescribe travel-related medicines where clinically appropriate. Unrelated long-term or routine prescriptions are normally managed by your own GP. 

How are long trips or multi-country itineraries assessed? 

Provide every destination, travel date, length of stay, rural or urban exposure and planned activity. Complex itineraries may need more consultation time and an earlier start. 

How do I know how long my vaccine protection lasts?31. How do I know how long my vaccine protection lasts?  

Your consultation record, myTMB account and Yellow Book will contain details of the vaccinations you have received, along with any relevant follow-up information or expected duration of cover. 

For general guidance on the duration of cover provided by individual travel vaccines, you can visit our Duration of Cover for Individual Travel Vaccines page. 

The information provided on our website is for general guidance only and should not be used as a substitute for an individual medical consultation with a member of our clinical team.  

What should I do if I have lost my vaccination record or Yellow Book? 

Please check your myTMB account first for any available vaccination records or documentation. If you cannot find the information you need, please contact the clinic that holds your TMB record. 

Our team can advise you on what information can be verified and whether replacement documentation can be issued or a clinical review is required.

Where replacement documentation is available, a fee of €12.50 applies. This can be arranged directly through the clinic. 

Should my routine vaccinations be up to date before travel? 

Yes. Travellers should generally be up to date with routine immunisations as well as considering destination-specific vaccines. 

Does TMB provide post-travel screening? 

Yes. TMB provides post-travel and post-exposure assessment for people who may have been exposed to illness abroad or need follow-up after an overseas assignment.

What should I do if I feel unwell after travelling? 

Contact TMB or your GP and explain where and when you travelled. Seek urgent medical care for severe symptoms and tell the treating clinician about your recent travel. 

Can I buy travel health products from TMB? 

Selected travel products, including insect repellents, mosquito nets and other travel accessories, may be available through TMB or Travelshop.ie. 

Do vaccines replace other travel health precautions? 

No. Vaccination is one part of travel health. Food and water safety, insect-bite prevention, personal safety, suitable travel insurance and destination-specific advice remain important. 

Corporate Health Services 

Service-page questions for employers, schools, charities, NGOs and other organisations. 

How do we start a corporate health enquiry? 

Email tebhcf%40gzo.vr with the service required, destinations, expected numbers, preferred location and target dates. The team will discuss the most suitable arrangement. 

What corporate health services does TMB provide? 

TMB offers corporate travel medicine, occupational vaccinations, group travel health programmes, pre-departure screening, post-travel or post-exposure assessment, workplace clinics and education seminars. 

Which organisations can use TMB corporate services? 

Services can be arranged for companies, schools, charities, NGOs, aid and development organisations, volunteer groups and public-sector bodies. 

Can TMB support staff travelling or working overseas? 

Yes. TMB can combine travel health advice, vaccinations, medical assessment, laboratory testing and assignment-specific education to help staff prepare for overseas work. 

What is pre-departure medical screening?

It is a health assessment before overseas work or frequent travel. Depending on the programme, it may include physical, laboratory and other assessments together with required vaccinations. 

What is post-travel or post-exposure screening? 

It assesses whether a person may have developed or been exposed to a travel-related illness after time abroad. It can be used routinely for programmes or when someone returns unwell. 

Does TMB provide occupational vaccinations? 

Yes. Occupational vaccination programmes can be arranged according to the work, exposure risk and clinical requirements. 

Can TMB run workplace flu vaccination clinics? 

Workplace flu clinics may be available for larger groups by arrangement. Email tebhcf%40gzo.vr” target=”_blank” rel=”noopener”>tebhcf%40gzo.vr to enquire and a member of staff will confirm the practical requirements, timing and availability.  

Can TMB arrange group travel health appointments? 

Yes. TMB can coordinate consultations, vaccinations and trip-specific advice for groups travelling overseas. 

Can group members attend different TMB clinics? 

A programme may be coordinated across TMB clinics where practical. Availability and follow-up arrangements should be agreed with the corporate booking team. 

Are on-site corporate clinics available? 

Yes, on-site consultations or vaccination clinics may be available for larger groups. Suitability depends on the service, group size, location and clinical requirements. 

Is there a minimum group size for an on-site service? 

Minimum numbers vary by service. Contact TMB with the service required, location and estimated number of participants for current eligibility. 

Are corporate or group rates available? 

Group pricing may be arranged and is normally agreed before appointments take place. TMB can provide current terms once the scope and numbers are known. 

Can TMB tailor a health programme to our organisation? 

Yes. Programmes can be designed around destination risk, type of work, travel frequency, group size and the organisation’s operational needs. 

Does TMB provide travel health seminars or education? 

Yes. TMB can provide education on health issues linked to travelling and working overseas as part of induction, pre-departure preparation or ongoing training. 

How early should we arrange a corporate programme? 

Contact TMB as early as possible. Where travel vaccines are involved, planning at least 4 to 6 weeks before departure gives more time to complete recommended schedules. 

Can TMB support regular or frequent business travellers? 

Yes. Ongoing programmes can provide repeat assessment, updated vaccination planning and a health benchmark for future overseas assignments. 

Can services be billed to a company account? 

Company-account billing may be available by prior arrangement. A purchase order number or other employer reference may be needed before an invoice can be processed. 

How are individual medical records and results protected? 

Each person has an individual confidential medical record. Personal results are handled securely and any employer reporting must follow the agreed service, patient consent and data-protection requirements. 

Wellness and Private Blood Tests 

Service-page questions about routine blood screening, results, specialist travel screens and TB testing. 

What private blood testing services does TMB provide? 

TMB provides private blood testing and selected screening services. Available tests and panels may change, so check the current information on our website or ask the booking team. 

How do I book a private blood test? 

Please follow the appropriate booking process for your chosen TMB clinic, as outlined on www.tmb.ie, or contact the TMB team by phone or email for assistance. 

When booking, please let us know which blood test or screening service you require so that we can arrange the appropriate appointment for you. 

Please note that TMB does not provide blood testing services for children. 

Do I need to see a doctor before a blood test? 

Routine blood screening can generally be booked directly with a nurse. Specialist services such as pre-departure, post-travel or Zika-related screening require a doctor. 

Can a new patient book a routine blood screening? 

Yes. New and returning patients can book routine blood screening directly, subject to service availability and age. We currently do not provide blood screening for patients under 18 years old. 

What is the difference between a routine blood screen and a specialist travel screen? 

A routine blood screen is a nurse appointment for selected laboratory tests. Pre-departure, post-travel and other specialist screens include a medical assessment and must be booked with the appropriate doctor. 

How long does a blood test appointment take? 

A routine blood test appointment is usually short, often about 10 to 20 minutes. Allow extra time for check-in or if a medical consultation is also required. 

Do I need to fast before my blood test? 

Preparation depends on the test. Follow the instructions provided when booking and do not fast unless TMB or the requesting clinician tells you to. 

Can I take my usual medication before a blood test? 

Do not stop or change medication unless a clinician has advised you to do so. Tell TMB what you are taking and follow any test-specific instructions. 

What should I bring to a private blood test appointment? 

Bring the name of the test or panel booked, any relevant request or referral information, and a current medication list if it may affect the test or interpretation. 

Who takes the blood sample? 

Routine blood samples are normally taken by a trained nurse or other appropriately qualified clinical professional. 

How long will my results take? 

Turnaround times depend on the laboratory test. The clinic can provide an estimated timeframe, but some tests may take longer or require another sample. 

How will I receive my blood test results? 

Available results can be accessed through myTMB. If you cannot view them, contact the clinic so the team can check the status and arrange appropriate clinical follow-up. 

What should I do if I cannot access myTMB? 

Contact your clinic for help with access. For privacy, TMB may ask you to confirm your identity before updating details or restoring access. 

Will TMB always contact me when results are ready?  

Test results are shared securely through the myTMB patient portal. Once a new result is available, you will receive an automated email notification and can securely view or download the document through the portal. 

We do not routinely call when results are available. However, our medical team may contact you if the test results or if another sample is required. 

If your result is not available within the timeframe provided, please check myTMB or contact the clinic directly. 

Can reception give me my results over the phone? 

No. Reception cannot interpret or disclose vaccine records, blood results or laboratory findings by phone. These are provided securely or discussed by the clinical team. 

Who can explain my results? 

TMB provides patient-led blood testing services. Before taking a test, we ask all patients to commit to sharing their results with their own GP, who is usually best placed to provide ongoing advice because they know the patient’s wider medical history. 

Alternatively, a patient can book a Screening Consultation with a TMB doctor to discuss their results or concerns. This consultation can help interpret the results and guide the patient as necessary. 

Please note that the TMB doctor will not prescribe medications or make referrals to other specialists as part of this service. 

Should I share my results with my GP? 

Yes, particularly if a result is outside the expected range, relates to symptoms or needs follow-up. Your GP can interpret it alongside your medical history and other care. 

What happens if a result is delayed or another sample is needed? 

Contact the clinic if the result is not available within the expected timeframe. The team will check whether the laboratory needs more time, information or a repeat sample. 

What is a QuantiFERON blood test? 

QuantiFERON is a blood test used to identify possible exposure to tuberculosis (TB). The result may need to be reviewed with the person or organisation that requested the test. 

When can a QuantiFERON test be booked? 

QuantiFERON appointments are normally arranged before 12 noon, because the sample must be transported to the laboratory on the same day. 

Does TMB provide the Mantoux test? 

No. TMB does not currently provide Mantoux testing; QuantiFERON is the TB exposure test offered as an alternative. 

Are my blood test results confidential? 

Yes. Results form part of your confidential medical record and are accessed through secure channels after identity checks. 

Can another person access my blood test results? 

For patients aged 16 or over, TMB normally needs the patient’s direct request or clear consent. A parent or guardian may act for a patient under 16. 

Do standard discounts apply to private blood tests? 

No. Laboratory tests are charged at set prices. Current pricing information is available on our website. Confirm the current price and any eligibility when booking. 

What if I am nervous about blood tests or have fainted before? 

Please add this as a note on your medical intake form so the doctor and nurse are made aware before your appointment. As always, our staff will do everything they can to support you through the process. The team can position you in a way that helps keep you safe, allow extra time where needed and monitor you before you leave. 

Is a private blood test a substitute for seeing my GP? 

No.  A blood test provides laboratory information, but symptoms, abnormal results and ongoing health concerns should be assessed by your GP or another appropriate clinician.